Customer Care

Shipping & Delivery
All shipping services used by sodiumshop.com provide a tracking number and full insurance. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested. Days in the following table refer to business days. Please allow up to two business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping..
Returns & Replacements
All returns must be authorized by us before sending merchandise back. Simply navigate to your Order History page here to request a return authorization number within 14 days of the order's delivery date. Intimate apparel and swimwear (including but not limited to lingerie, boxers, briefs, swimsuits and bikini bottoms) should be tried on over underwear, without removing the protective hygienic strip. Returns will not be accepted if the protective hygienic strip has been removed or tampered with. Merchandise showing any sign of use will not be accepted and will be sent back to the customer. The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of sodiumshop.com. Footwear must also be accompanied by the original shoe box in its original condition. Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the sodiumshop.com warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account. The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a return authorization number, that do not comply with the above, or that for any other reason sodiumshop.com deems unacceptable may be denied at the discretion of sodiumshop.com.
Our Products
sodiumshop.com is an international online retailer known for its directional selection of lifestyle brands. As an authorized retailer, sodiumshop.com guarantees the authenticity of every product we stock. Certain items will also include the designer's own proof of authenticity. Given the amount of orders we process each day, the availability of any merchandise on the site is always subject to change. The best way to stay up to date on new arrivals, promotions, and sales is to sign up for our newsletter.
Sales Tax
Orders shipped outside in nj are not subject to any sales tax. .
Check Out
You can add and remove products from your shopping bag before you checkout. Upon checkout, you will be asked to sign into your sodiumshop.com account. On the checkout page, you can enter a new address, or select an address you have previously used. Please note that the price and currency charged is determined by the shipping address entered at checkout. Next step is to select a shipping method, as well as enter your payment information. When you are ready to place your order, click confirm. Shopping at sodiumshop.com.com is safe. Personal information provided on sodiumshop.com.com is transmitted through a secure server using secure socket layering (ssl) encryption technology. For more information, please consult the security & terms section.
Payment
We currently accept payment by visa, mastercard and paypal. Amex and Discover cards are supported through the PayPal guest or member checkout. Upon receiving your order, we carry out a standard pre-authorization on your payment method to ensure there are sufficient funds to fulfill the transaction. We will only charge the pre-authorization when the order is packed and ready for shipment. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.
Order Confirmation
You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox. Please review the order confirmation and contact us here if you see any errors. You can also review the details of your order from your sodiumshop.com account, under order history.
Order Status
You can verify the status of your order at any time from your sodiumshop.com account, under order history. Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. A 'processing' status means that your order has not yet been shipped. You will receive a tracking number by email once your order has been shipped.
Order Changes and Cancellations
You can request an order change or cancellation from your sodiumshop.com account, under order history. From there you can choose from the 'modify' menu to submit a request for your pending orders. Your order will be on hold until our customer care team can review your request.